Corporate Culture and Quality Management

Author: Hu Yong
Publisher:
Publish Date: 2002-09-01
Features: Haier's corporate culture, the core of which is reflected in the respect for two groups of people: respect for employees, and respect for customers. The world's most invaluable thing is the human heart—it's something money can't buy no matter how much you spend. To win someone's heart, you must exchange your own heart for it, which is the same as the principle of dating. Therefore, corporate leaders should never think they are smarter than these two groups and believe they can control them. If so, major problems will arise. As long as you are a success, you will have a corporate culture, whether you want it or not. Those without a corporate culture are the companies that have been failing for a long time. Even in a consulting company with only one person in charge and one part-time administrative assistant, the value of corporate culture can be reflected. The assistant's spirit, vitality, and professionalism represent the service level the company provides. Once you develop a simple and firm idea, as long as you keep repeating it, it will eventually become a reality. Refine, persist, repeat—this is your formula for success. Persistence will eventually reach the critical point. What does it mean to be simple? It means doing simple things every day perfectly. What does it mean to be easy? It means doing things that are widely recognized as very easy with great seriousness. Excellent management lies in guiding ordinary employees to work as outstandingly as those exceptional talents.