Hotel Service and Management

Author: Wu Benzhu
Publisher:
Publish Date: 2000-07-01
Features: This book is divided into seven chapters, covering topics such as an overview of hotels and hotel management, hotel organization construction, hotel products, the quality requirements for hotel staff, hotel service quality management, the service and management of the hotel's three major business departments, modern hotel groupization, and the classification and evaluation of star ratings for tourism-related hotels. The book is characterized by its knowledge-based, practical, and theoretical nature, making it a textbook for tourism management programs. This book is divided into seven chapters, covering topics such as an overview of hotels and hotel management, hotel organization construction, hotel products, the quality requirements for hotel staff, hotel service quality management, the service and management of the hotel's three major business departments, modern hotel groupization, and the classification and evaluation of star ratings for tourism-related hotels. The book is characterized by its knowledge-based, practical, and theoretical nature, making it a textbook for tourism management programs.