IT Services: Cost Models, Metrics, Benchmark Applications, and Marketing: Cost Models, Metrics, Benchmark Applications, and Marketing

Author: Anthony F. Taddeo
Publisher:
Publish Date: 2003-12-01
Features: Based on the author's experience in enterprise-world market communication, leveraging the backdrop of the internet era, this book focuses on how emerging IT enterprises can create themselves, how to establish alliance relationships with traditional business enterprises, and how to rely on and leverage their information advantages to serve businesses. Target Audience: IT enterprise managers, IT consultants, data center product and service sales personnel, and faculty and students majoring in IT management. To ensure IT clients are delighted and satisfied, practical solutions and comprehensive guidance from start to finish are essential. IT Services is a 100% client-centric consulting guidebook—teaching you how to make clients who receive IT services from your company completely satisfied while building the loyalty your company needs among them. In this book, three top-tier IT professionals present a fully comprehensive and extensive solution for delivering IT services in today's global, distributed environment. You will learn how to establish processes, develop service and cost models, implement performance measurement, and confidently and ambitiously "raise the bar" to achieve net profit from business value—then turn these goals into reality one by one!
● Practical, proven results, benchmarks, and case studies—not just theory
● Step-by-step, interconnected guidance that ties goal setting, process development, and metrics to the company's overall objectives
● Gain buy-in and support from management, internal clients, and external suppliers
● Build a stable, predictable, and cost-saving application support infrastructure
● Carefully construct a support service system to maximize efficiency both internally and externally
In terms of practical application, IT Services provides managers with a complete roadmap to successfully establish enterprise-scale operational centers. The book also offers valuable practical insights to managers, enabling them to deliver cost-effective support services. At the same time, it provides IT "clients" with in-depth insights of great value, giving them a clear understanding of what to expect from their technical professionals.