Front Desk Management

Author: National Tourism Administration Education Department
Publisher:
Publish Date: 2000-01-01
Features: The purpose of compiling this series of teaching materials is to comprehensively summarize the current state of textbook development in China's tourism universities, standardize and guide textbook construction, and emphasize teaching and research in tourism universities nationwide. This aims to accelerate the development of tourism disciplines and majors in China, explore and research practical issues in the tourism industry, integrate theory with practice, thereby guiding the development of the tourism industry and solving practical problems in its advancement. The book is divided into eighteen chapters, covering main content such as an overview of the front office, the composition and scope of responsibilities of front office positions, guest service processes, room reservations, check-in and check-out, room status display systems, concierge services, information desk, switchboard, business center, check-out procedures, statistical and analytical reports for the front office, etc. The front office is also known as the guest services department, reception department, or main service desk. The main departments of the front office are typically located in the lobby, the most frequently visited area by guests in the hotel. This book is characterized by its knowledge-based, practical, and theoretical nature, making it a standardized textbook series for tourism universities and vocational training programs in the tourism industry.