Recreational Services and Management

Author: Liu Zhe
Publisher:
Publish Date: 2003-01-01
Features: During the writing process, the author visited many health and wellness facilities both domestically and internationally. The materials used are real-life examples from management operations, and representative cases were carefully selected. These materials were then organized, summarized, and refined using hotel management theories to extract universally applicable insights. Additionally, the book was designed to align with the characteristics of college-level teaching, ensuring it has demonstrative and operational value, enabling students to apply what they learn in practice. As a result, much of the content can be directly referenced and utilized by managers in real-world scenarios. This book serves as a guide based on contemporary mature management theories, incorporating new experiences and advanced methods from health and wellness departments in hotels and large-scale comprehensive health and wellness facilities both domestically and internationally. It provides a comprehensive discussion of health and wellness management. The book thoroughly covers topics such as the setup of health and wellness programs, the organization and human resource management of health and wellness departments, health and wellness department managers, quality management of health and wellness services, health and wellness equipment management, handling complaints in health and wellness departments, and the operations of health and wellness departments. A significant portion of the book draws from the practical experience and insights of established health and wellness management practices, making it a valuable reference for managers with limited experience as well as health and wellness facilities seeking to establish or improve their management systems.