Quality Manual

Author: Liu Wei Liu Guoning (Main Author)
Publisher:
Publish Date: 2003-10-01
Features: The original intention of compiling this "China General Manager's Work Handbook · Quality Manual" was to enhance the quality awareness of Chinese business managers. During the compilation process, we strive to make the content of this book dynamic and contemporary, with a well-structured and scientifically practical approach. Learning and applying this book can help achieve the following:
(1) Recognizing the meaning of quality in the knowledge economy era and the characteristics and methods of quality competition;
(2) Improving corporate management, enhancing technological innovation capabilities, and boosting the quality competitiveness of products and services;
(3) Generally raising the quality awareness and cultivation of the entire nation. This book is suitable for quality management professionals, corporate senior leaders, and those who are committed to quality management research. If this book can bring any assistance to your work and career, it will be our greatest honor.
Jack Welch's famous quote, "Without quality, it's equivalent to death!" has become the "diagnosis" for corporate survival. "The 21st century is the century of quality." Research on quality and quality management has a broad social foundation, with both theoretical studies and practical applications rapidly developing at an unexpected pace. Quality management remains an eternal theme for all types of enterprises. Nearly all corporate leaders and economists recognize that product or service quality is the most powerful strategic weapon for capturing markets, playing a crucial role in the survival and development of businesses. The concepts and methods of quality management have been continuously updated and evolved. From classic TQM to the currently widely implemented ISO9000, from traditional conformity-based quality perspectives to the rapidly emerging customer satisfaction philosophy and its business strategies, from product quality management to service quality management, and from purely corporate management behaviors and methods to the sustainable and stable development of the socio-economy, the content is very rich.
In recent years, research and practice in quality management have been highly valued both domestically and internationally. Numerous advanced quality management ideas and methods have been proposed, demonstrated, and applied, such as quality-oriented design, quality function deployment, robust design, and Six Sigma management, among others. These have further advanced the development of quality management systems, gradually transforming quality management into a systematic theoretical discipline. With China's entry into the WTO and the development of globalization and informatization, ensuring and continuously improving the quality of products and services, as well as maintaining an unbeatable position in increasingly fierce market competition, has become an extremely urgent issue for all Chinese enterprises.