New Era Management Methods: ISO 9004:2000 + ERP + E-Commerce: ISO 9004:2000 + ERP + E-Commerce

Author: Yang Li
Publisher:
Publish Date: 2002-06-01
Features: How can enterprises that have obtained ISO9004 certification optimize resource allocation, improve efficiency, and enhance business decision-making to achieve greater performance improvements? What model should Chinese enterprises follow to implement e-commerce? In the face of increasingly fierce market competition and the challenges of joining the WTO, how can international competitiveness be created? This book is written to address these widespread and representative questions.
Chapter Overview
1. The Origin of Quality Management System Standards
Customers seek high-quality products and services, while organizations aim to expand and dominate product markets to achieve greater profits. Both parties require organizations to establish and improve quality management systems, continuously enhancing product and service quality to benefit customers, suppliers, owners, employees, and society as a whole. Therefore, many countries have developed various quality assurance systems to meet the needs of economic development. For example, general administrative theory, human resource methods, and quantitative methods that emerged in the first half of the 20th century focused on specific aspects of quality management systems. By the early 1960s, the unified framework of management—combining process methods, systems methods, and contingency methods—along with the TQM (Total Quality Management) approach developed from Deming’s 14 Points Plan, which many countries still highly value today, laid a solid foundation for quality management theory and practice.
Due to differing economic systems among countries, the quality terminology and concepts used also vary. As a result, various quality assurance systems struggle to gain international recognition and adoption, hindering global trade development and, to some extent, creating technical barriers. To effectively conduct international trade, clarify product liability, and reduce disputes over product quality, it is not only necessary for product quality to meet unified technical standards but also for the quality management of the companies producing them to achieve a certain degree of uniformity internationally. This would provide a common language for evaluating a company’s technology, management, and personnel capabilities. The application of contract environments in high-tech industries has led countries to establish their own quality assurance standards.