Road Transportation Industry ISO9000 in Practice

Author: Long Hui
Publisher:
Publish Date: 2003-11-01
Features: In the writing of this book, the author strives to help readers understand the following three points during their reading, enabling them to achieve the goal of applying knowledge into practice:
1. The book takes passenger transportation services as an example and provides a complete quality manual. Some brief clauses are directly described in the manual, which includes four main procedures: "Management Responsibilities, Resource Management, Product Realization, and Measurement, Analysis, and Improvement," corresponding to the four processes of the standard. The main procedures serve as part of the manual and can also be distributed separately for convenience.
2. The book presents the procedures corresponding to the six clauses required by the standard, as well as 12 procedures directly related to passenger transportation service quality, along with all the tables. It aims to keep the documents concise and to the point.
3. The book provides all service specifications related to passenger transportation services, as well as operational specifications for key departments, accompanied by table formats or instructions for filling them out. It strives to be comprehensive, complete, and highly operational.