Supervisor 101 Standard Conversation Manual

Author: Albright
Publisher:
Publish Date: 2004-01-01
Features: Management skills are expressed through language. Poor communication often reveals underlying fundamental management issues. This book uses scenario dialogues to explain where supervisors and employees, superiors, colleagues, other work groups, and customers are likely to go wrong when interacting with different people, as well as how to make amends. "How to Avoid Making the Same Mistakes" provides routine steps for handling similar situations, accompanied by "Incredible Management Summaries" to help you quickly grasp key management points, greatly enhancing your management skills.