Hotel and Hospitality Management

Author: Alan T. Staubus
Publisher:
Publish Date: 2002-09-01
Features: This book lays a solid foundation for professionals and students newly entering hotel management positions, enabling long-term stable development and opportunities for successful career advancement. It comprehensively covers the management of the front office and housekeeping departments, with a detailed analysis of the hotel's organizational structure and the interdependent relationships between departments. From the organization and staff management of the front office to the room service department to detailed operational processes such as reservations, check-in, customer service, finance, room cleaning, public area cleaning, supplies control, and employee safety, the book thoroughly explores these many aspects. After extensively discussing security and guest safety, it delves into the collaboration between key departments, such as sales, food and beverage, engineering, customer service, and human resources. The important research topics covered in this book include: control mechanisms, forecasting, and business planning; career planning in hotel and lodging management; managing contracts and franchise agreements; the role and responsibilities of the general manager; pre-opening activities for new hotels; resort operations and specialty hotel management. Additionally, the book is accompanied by dozens of photographs and line drawings, along with numerous real-world case analyses, and each chapter includes biographies of notable figures in the hospitality industry. Hotel and Lodging Management is an ideal textbook for hotel management, lodging management, room service and room service management, front office management, customer service management, and lodging systems.