Phone IQ: Phone Etiquette and Communication Skills

Author: Kong Qiuying
Publisher:
Publish Date: 2004-01-01
Features: Master phone etiquette effortlessly and showcase charm with ease. Enhance communication skills to connect with the world more effectively. Despite the remarkable development of China's telecommunications industry, with phones penetrating every corner of social life, it's somewhat surprising that the popularity of phone etiquette and communication skills has lagged far behind the rapid growth of telephones. This book reveals some truly magical communication techniques. Through this book, you will learn:
◇ Fully recognize the importance of the phone in information exchange.
◇ Master the correct rules of phone etiquette.
◇ Establish a positive phone image for yourself or your company.
◇ Quickly identify the needs of callers and meet them promptly.
◇ Effectively convey information over the phone.
◇ Properly handle different types of phone calls.
◇ Learn to use the phone to influence others.
◇ Master the techniques of phone listening and communication.