The soul of the enterprise

Author: Richard Galloch
Publisher:
Publish Date: 2003-10-01
Features: The concept of this book dates back to the 1980s when I was a member of a newly formed five-person company, planning to create a culture of comprehensive services and an extraordinary software product. Our company later grew into a publicly traded company on the Nasdaq stock market. More importantly, people completely trusted our way of doing business and looked forward to returning to work the next morning. This book helps leaders at all levels of the enterprise understand and manage these values: including frontline managers and business managers who want to achieve substantial progress in production, spirit, cost, and staff turnover; customer service leaders who want to significantly improve service quality; human resources and corporate training professionals who want to transform simple employee training into reshaping employee cultural values; and senior management who hope to point out clear goals, reorganize, and significantly improve the company's foundation by guiding employees.